ADOPTION OF ERMS IN BUSINESS ORGANIZATIONS: AN EVOLUTIONARY REVIEW
DOI:
https://doi.org/10.35631/IJMOE.832009Keywords:
ERMS, Electronic Records Management System, Records ManagementAbstract
The rapid transition from paper-based recordkeeping to digital information environments has increased the importance of Electronic Records Management Systems (ERMS) for supporting efficient records management, accountability, information accessibility, regulatory compliance, and organizational performance. Despite growing dependence on electronic records, knowledge concerning how ERMS adoption research has evolved remains fragmented, limiting understanding of its historical development, changing research priorities, and persistent adoption challenges. This chronological review therefore examines the development and evolution of ERMS adoption literature and identifies major changes in research focus across different periods. A systematic advanced search was conducted using the Scopus database with the main keywords "ERMS," "electronic records management system," and "records management," followed by predefined eligibility criteria to identify relevant publications. The search and screening process produced 55 primary publications covering 2008–2025. Based on annual publication distribution and observable changes in research productivity, the literature was organized into three chronological phases: Early Re-search Expansion and Consolidation (2008–2013), comprising 31 publications (56.4%); Research Dormancy and Limited Development (2014–2019), comprising six publications (10.9%); and Research Resurgence and Contemporary Reorientation (2020–2025), comprising 18 publications (32.7%). The chronological synthesis indicates a transition from early emphasis on system implementation, records capture, user training, organizational support, and usability toward more theoretically informed investigation of adoption determinants, followed by renewed attention to digital transformation, interoperability, cloud-based environments, security, business continuity, accountability, and emerging technologies. Overall, ERMS adoption has evolved from predominantly operational implementation concerns toward a multidimensional organizational issue involving technological, human, managerial, and institutional factors. In contrast, persistent implementation and utilization challenges indicate important opportunities for future research.
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