MAPPING TECHNOLOGY ACCEPTANCE AND CONTINUANCE IN DIGITAL FINANCIAL SERVICES FOR ELDERLY CONSUMERS: A BIBLIOMETRIC ANALYSIS
DOI:
https://doi.org/10.35631/AIJBES.830001Keywords:
Digital Financial Services, Elderly Consumers, Technology Acceptance, Technology Continuance, BibliometricAbstract
The digitalisation of the financial services sector has revolutionised access to banking, payments, and other financial activities. However, older users may face challenges in adopting and using these services, such as low digital capability, usability difficulties, perceived security risks, and lack of confidence in technology. This study traces the evolution of research on Technology Acceptance and Continuance in digital financial services among elderly consumers. An advanced Scopus search identified three conceptual domains: technology acceptance and continuance; digital financial services; and elderly consumers. The initial search found 277 publications from 2006 to August 2026. The publication and citation performance was evaluated using Scopus Analyzer; OpenRefine was used to clean and standardise the bibliographic metadata; and VOSviewer to analyse the co-occurrence of keywords and co-authorship networks by country. The results show that China leads with 64 publications, while the United States has the highest number of citations (2,375). The most cited publication had 602 citations. The conceptual core of the literature was “older adults” (89 occurrences; total link strength = 138) and “technology acceptance” (88; total link strength = 128). The strongest international collaboration was in China (total link strength = 26), Malaysia (15), and Hong Kong (12). Nevertheless, the presence of acceptance-oriented and health-technology themes, and the weak presence of continuance and digital-finance themes, suggest that the research area remains theoretically and contextually fragmented.
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